We think you might.

If you're hungry to make an impact- to move quickly, build smart, and help shape the future of an entire industry- you might be exactly who we're looking for.

At Munu, we're on a mission to transform how restaurants and bars run, grow, and thrive. We blend a deep love for food and tech with bold ambition- creating tools that simplify operations, elevate guest experiences, and empower hospitality teams to perform at their best.

We move fast- and we mean it. We'd rather try something, learn from it, and improve, than sit on the fence for too long. You'll feel that from day one.

We challenge ideas, not people. We share wins. And because we work directly with restaurants every day, you'll see the real-world impact of what you build.

If you like what you read, pull up a chair.

About the Role

As a Booking Specialist at Munu, you'll take the lead on onboarding new customers to standard booking modules, helping grow Munu's footprint across the Nordics. You'll be a key bridge between the booking, product, and customer support teams, handling escalations with confidence and turning complex situations into seamless customer experiences. You'll also own the resolution of complex Level 3 Booking incidents and requests, bringing both precision and speed to every case.

If you're someone who thrives on solving hard problems, loves owning a process end-to-end, and gets satisfaction from turning chaos into clarity, this one's for you.

Your Mission, Should You Choose to Accept It

Build and Deliver Standard Booking Modules: You'll work directly with customers to configure and deliver standard booking modules, becoming a trusted product expert and driving adoption at scale.

Drive Process Documentation: You'll own and evolve our SOPs, internal playbooks, and customer-facing training guides- turning operational learnings into scalable, best-in-class processes.

Own the Booking Level 3 Queue: You'll take full ownership of each Level 3 Booking case- triaging complex cases, driving resolution, and setting the standard for quality and efficiency.

Keep ZenDesk & HubSpot Sharp: You'll be the guardian of data integrity across ZenDesk and HubSpot- ensuring every case and ticket is logged accurately to power better decisions across the team.

Collaborate and Close the Loop: You'll work cross-functionally with the product and tech teams to crack complex booking challenges, acting as the voice of the customer to ensure nothing falls through the cracks.

You'll Thrive in This Role If You…

• Bring proven experience in a technical support, booking, or operations role- ideally within tech or hospitality

• Are comfortable owning complex cases and driving them to resolution with speed and precision

• Have a structured, process-oriented mindset and love turning knowledge into clear documentation

• Know your way around ZenDesk, HubSpot, or similar ticketing and CRM tools

• Communicate clearly and confidently- both with customers and cross-functional teams

• Are proactive, detail-oriented, and thrive in a fast-moving environment

• Speak one or more Nordic languages (a big plus!)

What Success Looks Like

• You independently deliver Standard Booking Modules to customers with confidence and quality

• You drive change in customer training processes to increase Booking Module self-service

• You drive a 90% NPS score on customer onboarding via HubSpot

• You maintain a 95%+ satisfaction rating across all ZenDesk cases

• You consistently hit a 4-hour SLA on all Level 3 Incidents

• You lead documentation improvements that tangibly improve internal processes

What Makes This Opportunity Different

• You'll grow with us. This role has real room to develop- into sales, partnerships, or leadership. You don't need to have it all figured out from day one; we'll help you get there.

• You'll be part of a company with deep industry knowledge and a mission that matters- empowering hospitality teams with better tools.

• You'll shape how a core business function is built- not just follow a playbook. We're at a stage where your input genuinely changes how things work.

• You'll work with smart, kind, ambitious people across the Nordics- the kind who disagree openly, share the credit, and don't take themselves too seriously.

• You'll have the freedom to test, fail, learn, and try again- with the support and tools to do your best work.

Who We Are

Munu is a Norwegian scale-up rethinking how restaurants and bars operate- and thrive. Since 2016, we've helped over 2,000 hospitality venues run smarter with our Munu Cloud platform, integrating everything from POS and Booking to Inventory and Payments. Our customers range from local gems to national brands, and our reach is growing fast across the Nordics.

Backed by strong investors and built by a team that lives and breathes hospitality, we're committed to growing sustainably- without compromising trust, creativity, or simplicity. The best part? You'll see the results of your work in the real world- in the restaurants and bars people actually love.

At Munu, we empower our customers- and we empower our people. How we work matters just as much as what we achieve. Michelin-star ambition, kitchen-team spirit. We move fast and hold high standards, but we also give feedback with care, celebrate each other's wins, and make sure the best idea wins regardless of where it comes from.

If you're curious about joining us, take a moment to read our Cultural Principles before you apply. They'll give you a sense of who we are and the kind of culture you'll be part of. Sound like the kind of place you'd do your best work? We'd love to hear from you.

Let's bring the future to the table, together!